Terms of sale
We aim for the outmost accuracy in preparation
of our catalogue, however, due to circumstances beyond our control, errors do
occur. We reserve the right to make adjustments in pricing, descriptions, and
quantities available. Customers will be notified, for approval, of any changes
regarding their order prior to shipping. Any increase in cost due to federal
or provincial government tax regulations will be immediately added to these
Goods will not be shipped back to the country of origin.
If an item is out of stock we can hold the order till it is complete, ship
items in stock and backorder the balance, ship in stock items and cancel items
out of stock, substitute with customer approval. We will contact you for instructions.
There is a CD$5.00 handling charge on all orders under CD$25.
We will accept special orders. A deposit
of 50% is required on all special orders and there will be no returns on special
ordered items. Allow 6 – 8 weeks for delivery.
If you are dissatisfied with
a purchase we’ll assist you with a prompt refund, exchange or credit within
15 days of purchase. Prior to returning goods, you must have a return authorization
number from us. Merchandise must be returned in original
condition, with all original packaging, components, instructions, warranty material,
and a copy of your invoice. There will be a restocking charge of 15% on all
returned merchandise. There will be no returns on bows or special ordered items.
If you are returning merchandise, you are responsible for the cost of shipping
charges. Absolutely no COD returns accepted
If we have inadvertently sent you the incorrect merchandise, we apologize.
You will be reimbursed for the cost of returning the package to us and you will
not be charged for the shipping costs of replacement merchandise.
Defective merchandise is warranted under
the manufacturers warranty. Please contact the manufacturer or us in the event
of a defective product. We will process the warranty under the guidelines as
quickly as possible. All merchandise is warranted by the manufacturer not Archery
Supplies & Service @ Kyanne. We will offer any information needed to help
you. Freight on goods returned for warranty is the responsibility of the customer.
We will process and ship your order within
24 hours in most cases; one exception is when a backordered item is expected
within a day or two. Shipping shortages must be reported within 7 days of receiving
the order. All prices are FOB our warehouse in Vancouver, British Columbia,
Canada. Freight and insurance charges are prepaid and added to your invoice.
All orders over $100 Canadian will be insured unless otherwise specified by
the customer. Items can be shipped via Purolator, Loomis, Greyhound, Canada
Post or carrier of your choice.
Any claims for damaged goods are to be made against the carrier within the
time specified by the carrier. The persons receiving the goods at the time of
delivery should note any package damage or shortages
Orders can be paid by certified check, money
order, bank draft, Visa, Master Card, or check. Orders accompanied by personal
checks will be held an additional 10 days for clearance.
Please check with your local government regarding
your obligation to pay sales tax on items ordered via the Internet. We urge
you to comply with your local laws regarding payment of sales tax.
All orders must be paid in Canadian
dollars. The suggested method of payment for international orders is by credit
card (currency exchange rate is automatically calculated). We cannot accept
International orders directly exported by us are exempt from the 14.5%
Canadian provincial and federal sales taxes. Duties and importation taxes must
be paid by the customer.
Allow ample time for delivery – depending on destination country and method
of shipping, delivery can take 4 days to 8 weeks.